Get Support
Find the help you need to get the most from Collabspace. Explore answers to common questions, access helpful resources, or connect with our support team for additional assistance.
Frequently Asked Questions
Find quick answers about accessing support, learning how to use Collabspace, and getting the right help for your organization.
How do I access the Collabware Help Center?
You’ll need a Collabware Help Center account to submit a support inquiry. If you don’t have an account or need help accessing it, contact the Collabware Support Team for assistance at the email support@collabware.com
Is training available to help me use Collabspace?
Yes. Collabware University provides online training and learning resources to help customers understand how to use Collabspace, build product knowledge, and get more from the platform.
How do government customers get support?
Yes. Government Collabspace customers can request support by emailing govsupport@collabware.com. Your request will automatically generate a support ticket in our FedRAMP High-certified ServiceNow portal, where it will be securely managed by the Collabware Support Team.
USA Government Data Centre Support
Government users can access dedicated Collabspace support through our secure Government Help Center. Submit and manage support inquiries through our support Email.
Collabware Support
Get help from the Collabware Support Team when you need assistance with Collabspace. Our team is here to help troubleshoot issues, answer product questions, and support you in finding the right resolution.
A support ticket can be submitted via email or via the help center.*
Collabware University
Build your Collabspace knowledge with online training, certifications, and learning resources covering information archiving, discovery, records management, and product capabilities.